Cancellation & Refund Policy

1. Cancellation Policy

1.1 Customers can request cancellation within 24 hours of placing an order. Contact our customer support team to initiate the process.
1.2 Cancellations after 24 hours may incur a cancellation fee. Refund amounts will be determined at Ekodex™’s discretion.
1.3 Ekodex™ reserves the right to cancel an order if a product or service becomes unavailable or if there is a pricing or description error. In such cases, customers will be notified and a full refund will be processed.

2. Refund Policy

2.1 Refunds will be processed within 7–10 business days from cancellation approval.
2.2 Full refunds are issued if cancellation is requested within the 24-hour timeframe.
2.3 For cancellations after 24 hours, a reasonable cancellation fee may be deducted.
2.4 No refunds for digital products or services already accessed, downloaded, or used, unless there is a proven defect preventing proper use.
2.5 For physical products, items must be returned in original condition. Return shipping costs are borne by the customer, unless the return is due to a defect or Ekodex™ error.

3. Special Cases

3.1 Ekodex™ understands there may be exceptional circumstances. Customers can contact support for further assistance regarding special cases.

4. Contact Information

For any cancellation or refund-related queries, customers can reach out via:

Phone: +91 7977271174

Address: Technocity IT Premises Co-op Society, Sector X-5/3, T.T.C. Industrial Area, Mahape, Navi Mumbai, Maharashtra 400710

5. Changes to the Policy

5.1 Ekodex™ reserves the right to update this Cancellation and Refund Policy at any time without prior notice. Customers should review this policy periodically for updates.